Withdrawal and deposit policy

WALL STREET US LLC (WSU) – WITHDRAWAL, REFUND AND DEPOSIT POLICY

Wall Street US LLC (the “Company”) has established this Withdrawal, Refund and Deposit Policy in order to ensure customer satisfaction, minimize legal and financial risks for both the Company and its clients, and to help prevent money laundering, terrorist financing, fraud, and other illegal activities in accordance with applicable laws and regulatory requirements.

1. SPECIFICATION OF TERMS IN THIS DOCUMENT

1.1. All rules, terms, and conditions contained in this document shall be deemed applicable without prejudice to the General Terms and Conditions for the provision of services between the Client and Wall Street US LLC.
1.2. Nothing in this document shall be construed as limiting the ability of Wall Street US LLC to manage, restrict, or respond to behavior that, in WSU’s sole discretion, may be or represent a risk of being criminal, unlawful, or harmful to WSU.

2. WITHDRAWALS

WITHDRAWAL REQUESTS

2.1. Withdrawals must be requested by Clients online through the Client Portal. When selecting the withdrawal option, a bank account must be added for the purpose of withdrawing funds. Clients must complete their bank account details and attach the required document.

2.2. In accordance with applicable regulations and for the security of our clients, WSU reviews the banking document before processing a withdrawal.

2.3. The Client must meet the following conditions when submitting a withdrawal request:

A. Clients must provide a bank statement, outgoing transfer confirmation, or bank letter containing the following details:

Full name of the Client (first and last name)
Bank account number
Date of issue (document must be issued within the last 3 months)
Bank details (including name and country)

B. Provide the IBAN number (where applicable).
C. The withdrawal amount must not exceed the Free Margin of the Client’s trading account.
D. WSU reserves the right to request additional information if deemed necessary to verify the request in accordance with industry best practices and regulatory requirements.

2.4. WSU verifies the Client’s bank account only during the first withdrawal. For any subsequent withdrawal requests, funds are sent to the previously verified bank account unless the Client requests to withdraw to a different account — in which case, the verification process must be repeated.

BENEFICIARY OF FUNDS

2.5. Withdrawals may only be made to a bank account where the beneficial owner is the same as the holder of the trading account. The Company will not process withdrawals to third parties or anonymous accounts.

REQUESTS FOR ADDITIONAL INFORMATION

2.6. The Company reserves the right to review the Client’s trading account, account history, and supporting documentation, and to request additional information before completing any withdrawal request. If necessary, the Company may contact the Client for further clarification. In such cases, the withdrawal request will be suspended until all outstanding matters are resolved. The Client will be notified accordingly.

3. REFUNDS AND CHARGEBACKS

REFUND REQUESTS & PAYMENT RECOVERY

3.1. The Client agrees not to request a refund for funds that have already been credited during or after the use of the Company’s services. If the Company receives such a request, it reserves the right to block the Client’s access to the Client Portal.

3.2. By depositing funds, the Client agrees not to initiate a chargeback request through their payment provider, either during or after the use of the Company’s services. However, if such a request is received, the Company reserves the right to block the Client’s access, freeze the current account balance, and return funds to the original source after terminating all services.

RETURN TO SOURCE – FUND REFUNDS

3.3. The Company may, at its discretion, return funds to the source from which they were received, at any time and for any reason.

3.4. Funds may be returned to the original source rather than to the destination indicated by the Client in a withdrawal request.

3.5. If it is not possible to return the funds to the original source, the Client shall be required to provide sufficient documentation proving that both the origin and intended destination of the funds belong to the Client.

3.6. If doubts arise regarding the origin or destination of funds, and in order to prevent criminal proceeds or terrorist financing from entering the financial system, such funds may be held in judicial deposit pending a decision by the relevant authorities.

3.7. If the origin of the funds or the Client’s activities raise suspicions of money laundering, the Company reserves the right to block access to the Client Portal, suspend trading activity, cancel deposits/withdrawals, or return funds. In particular, if the Company classifies the Client’s activity as inconsistent with the normal use of its services, it may act in accordance with this policy without prior notice.

3.8. The Company may return Client funds received through any payment method for any reason — including cases where no trading activity has been recorded within a specific time frame — at its sole discretion. In such cases, funds will be returned to the same source from which they were deposited.

4. DEPOSITS

4.1. Funds must be deposited by the Client from a source where the owner of the funds is the same as the trading account holder.

4.2. The Company reserves the right to request proof of beneficial ownership of deposited funds before crediting them to the trading account, regardless of payment method. If the requested proof is not provided, the deposit may be rejected and returned to the sender, deducting any transfer fees or charges incurred by WSU.

4.3. WSU reserves the right to request a colored copy or photograph of the Credit Card used for deposits. Clients must cover the card digits, leaving only the last four visible, and must cover the CVV code on the back.
To maintain the integrity of the financial system, WSU takes strong security precautions regarding card payments. Therefore, while WSU strives to process deposits promptly, instant crediting cannot be guaranteed, as additional verification may be required.

4.4. Deposits can be made online through the Client Portal. Upon selecting the deposit option, a list of available payment methods will be displayed. However, some options may be unavailable if funds originate from a country other than the Client’s registered country of residence.

4.5. Wall Street US LLC reserves the right to reject any funds originating from a country other than the Client’s declared country of residence.

4.6. WSU reserves the right to reject any funds originating from an institution that does not meet AML standards and requirements.

4.7. The Company shall not be liable for any losses resulting from rejected deposits or delays in processing, including deposits intended to meet margin requirements. Clients are solely responsible for ensuring that their trading accounts have sufficient funds to meet margin obligations.

5. FINAL PROVISIONS

5.1. Any misuse of the Company’s services, including the misrepresentation of the source or use of funds, shall be deemed a breach of the Agreement. In such cases, WSU reserves the right to block access to the Client Portal, suspend trading activity, cancel any deposit/withdrawal arrangements, and execute a full refund. To ensure an appropriate response to any breach, the Company may act in accordance with this document without prior notice.

5.2. Any amendment to this document does not constitute a modification of the Terms of Service and does not require prior notice before taking effect.

Wall Street US LLC
www.wallstreetus.com

Wall Street US LLC is a limited liability company established at 14 Wall Street Center, New York, Manhattan, under Registration No. 0244909, and authorized by the National Futures Association (N.F.A.) under Registration No. 0244909.

Dear client, please note that in the event of any discrepancy between the Spanish and English versions, the English version shall prevail.